RukapayRukapay API Docs
Back to API Docs

Security

Our commitment to protecting your data and ensuring secure API access

Security Overview

At Rukapay, security is our top priority. We implement industry-leading security measures to protect your data, transactions, and API access. Our security framework is built on multiple layers of protection, continuous monitoring, and regular security assessments.

Data Encryption

Encryption in Transit

  • TLS 1.3 for all API communications
  • Perfect Forward Secrecy (PFS)
  • Certificate pinning for mobile apps
  • HSTS headers for web clients

Encryption at Rest

  • AES-256 encryption for all stored data
  • Separate encryption keys per customer
  • Hardware Security Modules (HSMs)
  • Regular key rotation policies

Authentication & Authorization

API Key Security

  • Cryptographically secure API key generation
  • Hashed storage of API keys
  • Key rotation and revocation capabilities
  • Rate limiting per API key
  • Usage monitoring and anomaly detection

Multi-Factor Authentication

  • Required for all administrative access
  • TOTP (Time-based One-Time Password) support
  • Hardware token compatibility
  • Biometric authentication for mobile apps

Infrastructure Security

Network Security

  • Private cloud infrastructure
  • Network segmentation and isolation
  • DDoS protection and mitigation
  • Intrusion detection systems (IDS)
  • Web Application Firewall (WAF)

Server Security

  • Hardened operating systems
  • Regular security patches and updates
  • Container security scanning
  • Vulnerability assessments
  • Secure configuration management

Data Protection

Data Classification

All data is classified based on sensitivity levels:

  • Public: General information, documentation
  • Internal: Business operations, non-sensitive logs
  • Confidential: Customer data, transaction details
  • Restricted: Financial records, personal identifiers

Data Handling

  • Principle of least privilege access
  • Data minimization and retention policies
  • Secure data disposal procedures
  • Cross-border data transfer controls
  • Regular data audits and assessments

Monitoring & Incident Response

Continuous Monitoring

  • 24/7 security operations center (SOC)
  • Real-time threat detection
  • Behavioral analytics and AI monitoring
  • Log aggregation and analysis
  • Performance and availability monitoring

Incident Response

  • Dedicated incident response team
  • Automated incident detection and alerting
  • Escalation procedures and communication plans
  • Forensic analysis capabilities
  • Post-incident review and improvement

Compliance & Certifications

Regulatory Compliance

  • Bank of Uganda (BoU) regulations compliance
  • Anti-Money Laundering (AML) procedures
  • Know Your Customer (KYC) requirements
  • Data Protection Act compliance
  • Financial Services Act adherence

Security Standards

  • ISO 27001 Information Security Management
  • PCI DSS Level 1 compliance
  • OWASP security guidelines
  • NIST Cybersecurity Framework
  • Regular third-party security audits

Security Best Practices for API Users

API Key Management

  • Store API keys securely (environment variables, key vaults)
  • Never expose keys in client-side code or logs
  • Rotate keys regularly (every 90 days recommended)
  • Use different keys for different environments
  • Monitor key usage and revoke unused keys

Secure Integration

  • Always use HTTPS for API calls
  • Implement proper error handling
  • Validate all input data
  • Use secure coding practices
  • Regularly update your integration code

Monitoring & Logging

  • Implement comprehensive logging
  • Monitor for unusual API usage patterns
  • Set up alerts for failed authentication attempts
  • Regularly review access logs
  • Implement rate limiting on your side

Security Incident Reporting

If you discover a security vulnerability or suspect a security incident, please report it immediately:

Emergency Contact

Email: security@rukapay.co.ug
Phone: +256 XXX XXX XXX (24/7)
Response Time: Within 1 hour for critical issues

What to Include in Your Report

  • Description of the vulnerability or incident
  • Steps to reproduce (if applicable)
  • Potential impact assessment
  • Your contact information
  • Any supporting evidence or logs

Security Contact

For general security questions or concerns, please contact our security team:

Email: security@rukapay.co.ug
Address: Rukapay Limited, Kampala, Uganda
Phone: +256 XXX XXX XXX
Response Time: Within 24 hours for non-critical issues